1. Purpose and Scope

Craig Burgess Motor Group Pty Ltd (CBMG) and its related entities are committed to protecting the privacy of your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose your personal information as part of our operations across all dealerships, finance, and service departments.

2. About Craig Burgess Motor Group (CBMG)

Craig Burgess Motor Group operates a network of automotive dealerships and related service companies across Queensland. To provide you with a comprehensive range of automotive products and services, we may share your information among our related entities.

Our related entities include:

• CBMG North Pty Ltd
• FME Financial Services Pty Ltd
• Toowong Automotive Group Pty Ltd
• Beaudesert Motors Pty Ltd

Trading as:

• Toowong Mitsubishi and Kia
• Brisbane City Mitsubishi
• Brisbane City Mahindra
• Brisbane City Cherry
• Brisbane City Skoda
• Brisbane City Used Cars
• Scenic Motors
• GHET Finance
• Aussie EV Finance

3. Our Commitment to Privacy

We take privacy seriously. We are committed to maintaining the confidentiality and security of your personal information and managing it in an open and transparent way.

4. Types of Personal Information We Collect

We may collect personal information including your name, contact details, address, driver’s licence, date of birth, vehicle details, financial information, employment details, and any other information required to provide our products and services.

5. How We Collect Personal Information

We collect personal information directly from you when you enquire, purchase, service a vehicle, complete finance applications, participate in promotions, or communicate with us. We may also collect information from third parties such as vehicle manufacturers, financiers, or insurers. When you apply for a job with us further information is collected when you are gainfully employed.

6. When You Can Remain Anonymous

Where lawful and practicable, you may interact with us anonymously or using a pseudonym (for example, when making a general enquiry). However, for certain transactions such as vehicle purchases, warranty registrations, or finance applications, identification is required.

7. Why We Collect Personal Information

We collect, hold, and use your personal information to:
• Provide and manage our automotive products and services.
• Process transactions, warranties, recalls, and insurance.
• Conduct market research and customer satisfaction follow-ups.
• Send you information about products, services, and promotions (where you have consented or it is permitted by law).

8. When Do We Disclose Your Personal Information

At CBMG, our goal is to provide you with an integrated customer experience. To achieve this, we may disclose your personal information in the following circumstances:
• Disclosure to Related Entities – We may share your personal information with our related entities to offer you products and promotions we believe may interest you.
• Disclosure to Vehicle Manufacturers and Financiers – For purposes such as warranty, recalls, and customer feedback.
• Disclosure to Third-Party Service Providers – Including IT, marketing, mailing houses, and insurers.
• Legal Requirements – Where required by law, we may disclose your information to regulatory bodies or courts.

We will not sell or trade your personal information to unrelated companies for marketing purposes. All marketing communications include an option to opt-out at any time.

9. Cross-Border Disclosure

Some of our service providers or related entities may store or process your information overseas, including in countries such as the United States or Japan. We take reasonable steps to ensure that any overseas recipients handle your information in compliance with Australian privacy standards.

10. Storage, Security, and Retention of Personal Information

We take reasonable steps to ensure your personal information is stored securely and protected from misuse, interference, loss, or unauthorised access. We use secure servers, firewalls, and restricted access controls. Personal information is retained only as long as necessary or required by law and is securely destroyed or de-identified when no longer needed.

11. Access to and Correction of Personal Information

You have the right to access or request correction of your personal information. To do so, contact us at HR@cbmg.com.au. We will respond to your request within a reasonable timeframe and may need to verify your identity before granting access.

12. Unsolicited Personal Information

If we receive personal information that we did not request, we will determine whether it could have been collected lawfully. If not, we will take reasonable steps to destroy or de-identify it.

13. Use of Government Identifiers

CBMG does not use government-related identifiers (such as driver licence or Medicare numbers) as internal customer identifiers. These are only collected and disclosed when required by law or necessary to verify your identity.

14. Direct Marketing and Your Rights

We may use your personal information to send marketing materials about our products and services. You can opt out of these communications at any time by following the unsubscribe instructions or contacting us directly.

15. Online Data, Cookies, and Tracking

Our websites may use cookies and analytics tools to enhance your browsing experience and measure traffic. Cookies do not personally identify you but help us improve our online services. You can disable cookies in your browser settings.

16. Employee and Job Applicant Information

We collect personal information from employees, contractors, and job applicants for recruitment, payroll, and employment purposes. This information is handled in accordance with the Privacy Act and relevant workplace laws.

17. Quality and Accuracy of Personal Information

We take reasonable steps to ensure the personal information we hold is accurate, complete, and up to date. We encourage you to contact us if your details change.

18. Making a Privacy Complaint

If you believe your privacy has been breached, please contact our Privacy Officer at HR@cbmg.com.au. We will investigate your complaint and respond promptly. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

19. Contact Details

Privacy Officer
Craig Burgess Motor Group
26 Burrows Street, Bowen Hills QLD 4006
Email: HR@cbmg.com.au

20. Version Control and Review

This policy will be reviewed annually or whenever there is a change in privacy legislation or CBMG’s operations.